PRODUCT DISPLAY
About Jourm Company
HOT-SALE PRODUCTS
FAQ
Q1: Can you tell me more about your company?
A1: We are Jiaozuo Jourm Textile Co., Ltd.-a leading manufacturer specializing in home textiles and automotive interiors. With over 1,000 skilled workers, an annual output of millions of products, and certifications including IATF/ISO, we serve clients worldwide with reliable OEM/ODM solutions.
Q2:What quality control measures do you have?
A2:We implement strict QC throughout production, from raw material inspection to final random sampling. Our factory is certified with IATF 16949 (automotive) and ISO 9001. We can arrange third-party inspections (SGS, BV) upon request.
Q3:What is your MOQ (Minimum Order Quantity)?
A3:Our standard MOQ is 500 pieces per design/color for customized items. For ready-made products, MOQ can be lower or negotiable. Contact us for specific product details.
Q4:What materials do you use for car mats/home textiles? Are they eco-friendly?
A4:We use high-quality, durable materials such as premium PVC, TPE, eco-friendly PU, and tailored fabrics (e.g., polyester, microfiber). All materials comply with international safety standards (REACH, OEKO-TEX). We can provide material certificates upon request.
Q5:Can you customize products (OEM/ODM)?
A5:Yes, we specialize in OEM/ODM services. We can customize designs, sizes, colors, logos, and packaging according to your requirements. Simply share your design files or samples, and our team will provide a feasibility assessment and quote.
Q6:Do you offer samples? How long does it take and what are the costs?
A6:Yes, we provide samples for quality verification. Sample costs are typically charged (refundable upon bulk order), and shipping is paid by the buyer. Sample lead time is 7 days, plus shipping time (express options available).
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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